A Weldall skill should generally be an operational instruction for an agent. It describes a specific task that the agent either:
- performs through a protected company interface — a Weldall resource — or
- when no interface exists, directs the employee to the browser or names a contact person.
If the second case is used frequently, it can be worthwhile to turn it into a Weldall resource.
A skill is not static knowledge, meaning company information that rarely changes. That information can live in external documentation, for example in Confluence or a static knowledge base such as Starlight.